Return Policy
At our store, we always make sure that our products are of good quality and are carefully inspected before shipping. If you do receive a defective product, don’t worry, we have a very easy return process. We apologize for any inconvenience this may have caused.
What should you do when you receive a defective product?
If you are not happy with your recent purchase, please do the following:
- 1. Contact your sales manager through the website’s instant messenger or email within 3 days of receiving the product.
- 2. Provide photos or videos that clearly show the quality defects of the product.
- 3. Once it is confirmed that the product is defective (this confirmation process usually takes one day), a refund will be arranged to your original payment method or Dear-Lover account balance without having to return the defective product.If you are unable to provide photos or video, or if the photos or video provided do not establish a quality defect in the item, all items must be returned in their original condition to be eligible for a refund or exchange. Shipping charges for returns shall be borne by you.Can I return or cancel my order if it is not a quality issue?
- 1. Cancellations are accepted before shipment. Orders that have been shipped cannot be cancelled.
- 2. If you initiate a return or exchange for a reason other than a quality defect, you will be responsible for the return shipping costs and the redelivery shipping costs.
- 3. Returns and exchanges are only accepted within 3 days of receipt of the goods.
- 4. You will receive a refund without having to return the package if: the courier confirms that the package is missing or damaged; we sent the wrong item or sent the wrong size/printed item.
Can I return an item if it is worn, damaged or if the label has been removed?- 1. Please only return items that are in the same condition as when you received them- undamaged and unwashed, with tags and packaging still attached.
- 2. Unfortunately, we cannot accept returns for items that have a non-returnable symbol on them, or for complimentary items.
Refund- 1. We will process your refund within 7 business days of confirming it with you. You can choose to have the refund go to your original payment account (credit or debit cards may take an additional 3-7 business days to process). Thank you for your patience and understanding.
- 2. Shipping and insurance charges are not refunded.
- 3. Cardholder is eligible for a refund for 14 days after purchasing a service or a product.
Important Reminder:It is important not to return items to the sender’s address on the package, as this is not our designated return address. Before initiating a return or exchange, kindly contact our sales manager at . Please only ship to the address provided by our sales manager, as shipping to any other address may hinder the processing of your return.Contact Email: [email protected]